Facebook allows you to auto-respond to comments privately and move the conversation to Facebook Messenger.Ĭomments that are auto-replied instantly get a private message and will have a 'Page Responded Privately' label under them. This is where Automation comes into play. Now the question arises: How do you reply to hundreds of comments on your Facebook posts and ad posts, especially when timeliness and responsiveness are of importance? But Facebook comments can be a valuable source of customer feedback or even potential sales leads, thus making it crucial to acknowledge and follow up on most comments.
We understand that managing Facebook comments isn't an easy task, especially when you have to deal with a lot of spam. What Are Automated Replies For Facebook Comments? Read on to learn about 5 different ways in which you can set up Facebook auto-replies for comments and Messenger. That's why most businesses deploy automated responses to provide prompt customer service.įacebook auto-replies are a great way to interact with your customers in real-time and save time on responding. If they eventually decide they don't need your products, you risk losing them as customers. Otherwise, your customers will easily switch to competitors. Therefore, responding to their inquiries as soon as possible is essential to keep your customers happy. According to HubSpot, two-thirds of customers expect an online store to respond to their inquiries within 10 minutes.
